Passenger Transport Taxi and Limousine Services SWMS

Product Overview

This SWMS covers passenger transport, taxi and limousine service activities from shift planning and vehicle checks to cleaning and close-out. It supports planning for driving, passenger interaction, fatigue, luggage handling, refuelling and roadside emergencies.

Activities & Specific Tasks Covered

This document includes task-specific risk controls for:

• Plan shifts and routes, including remote work, weather and job demands
• Complete vehicle pre-start checks before passenger service
• Position safely for passenger pickup and manage vehicle doors and nearby traffic
• Load and secure passenger luggage
• Commence passenger journeys while managing distraction and occupant movement
• Drive limousine services while managing blind spots, turning paths, clearance and rear swing
• Manage fatigue, breaks, night driving and heat exposure
• Manage difficult passengers, aggression, robbery, harassment and violence
• Refuel and manage fluids, spills and fire hazards
• Respond to roadside emergencies and clean or disinfect the vehicle
• Complete shift close-out, report defects and manage lost property or security issues

Who is this for?

For drivers, workers, supervisors and businesses providing passenger transport, taxi or limousine services.

Specific Job Steps & Hazards Covered

Legislation & References

The template includes references relevant to the documented work, including:

• Applicable Commonwealth, state or territory WHS/OHS legislation and regulations.
• Applicable road-traffic, vehicle-registration, passenger-transport, driver-authorisation and public-health requirements in the operating jurisdiction.
• Safe Work Australia model Code of Practice: How to manage work health and safety risks (guidance; confirm local approval status).
• Safe Work Australia model Code of Practice: Managing the risk of fatigue at work (guidance; confirm local approval status).
• Safe Work Australia model Code of Practice: Managing psychosocial hazards at work (guidance; confirm local approval status).
• Safe Work Australia model Code of Practice: Hazardous manual tasks (guidance; confirm local approval status).
• Safe Work Australia model Code of Practice: First aid in the workplace (guidance; confirm local approval status).
• Safe Work Australia model Code of Practice: Managing risks of hazardous chemicals in the workplace (guidance; confirm local approval status).
• AS/NZS 2210.3 Safety, protective and occupational footwear.
• AS/NZS 4602.1 High-visibility safety garments.
• AS/NZS 1716 Respiratory protective devices, where respiratory protection is identified by the chemical SDS or risk assessment.

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Standard SWMS Features (Click to Expand)

• Task-specific job steps, hazards and control measures
• Initial and residual risk ratings
• Assigned responsible persons for each job step
• Plant, equipment and PPE requirements where applicable
• Permits, qualifications and high-risk construction work details where applicable
• Worker consultation, sign-off and review sections