Passenger Transport SWMS

Product Overview

This SWMS covers passenger transport activities from route and roster planning to vehicle handover and reporting. It supports planning for vehicle operation, passenger movement and behaviour, accessibility assistance, emergencies and cleaning.

Activities & Specific Tasks Covered

This document includes task-specific risk controls for:

• Plan routes and rosters for fatigue, road conditions, remote areas, passenger needs and weather
• Complete vehicle pre-start checks and set up safe pickup locations
• Manage passenger embarkation, vehicle steps, doorways and nearby traffic
• Assist disabled passengers using wheelchairs, lifts, ramps and restraints
• Conduct fare collection while managing passenger interaction and distraction
• Drive passenger services while managing road, pedestrian and passenger-movement hazards
• Manage passenger behaviour, aggression, harassment and psychological stress
• Manage passenger disembarkation and passing traffic or cyclists
• Respond to vehicle, road and medical emergencies
• Clean the vehicle and manage spills, contamination, chemicals and sharps
• Refuel, secure the vehicle and complete handover and reporting

Who is this for?

For drivers, workers, supervisors and businesses providing passenger transport services.

Specific Job Steps & Hazards Covered

Legislation & References

The template includes references relevant to the documented work, including:

• Applicable Commonwealth, state or territory WHS/OHS legislation and regulations.
• Model Code of Practice: How to Manage Work Health and Safety Risks (guidance only; verify adoption in the relevant jurisdiction).
• Model Code of Practice: Managing the Work Environment and Facilities, including isolated work, communication, fatigue and violence controls (guidance only; verify adoption in the relevant jurisdiction).
• Work Health and Safety (Managing Psychosocial Hazards at Work) Code of Practice 2024, where applicable, for violence, aggression, fatigue, work demands and support.
• Code of Practice: Managing the Risks of Plant in the Workplace (guidance only; verify adoption in the relevant jurisdiction).
• Code of Practice: Hazardous Manual Tasks and Code of Practice: First Aid in the Workplace (guidance only; verify adoption in the relevant jurisdiction).
• Applicable road transport, passenger transport, heavy-vehicle, road-rule and disability-access requirements in the jurisdiction of operation.
• Relevant guidance: AS/NZS 1906.4 and AS/NZS 4602.1 high-visibility safety garments; AS/NZS 2210.3 occupational protective footwear; AS/NZS 1716 respiratory protective equipment; AS/NZS 1337.1 eye protection; AS/NZS 1270 hearing protectors; AS 3745 emergency planning; AS/NZS 4370 restraint systems for people with disabilities in motor vehicles.

---

Standard SWMS Features (Click to Expand)

• Task-specific job steps, hazards and control measures
• Initial and residual risk ratings
• Assigned responsible persons for each job step
• Plant, equipment and PPE requirements where applicable
• Permits, qualifications and high-risk construction work details where applicable
• Worker consultation, sign-off and review sections