Delivery Driver Courier and Goods Handling SWMS

Product Overview

This SWMS covers daily delivery driving, goods handling, unloading and handover activities. It supports risk management by addressing route planning, vehicle checks, loading, driving, delivery access, manoeuvring and customer-facing work.

Activities & Specific Tasks Covered

This document includes task-specific risk controls for:

• Plan the daily delivery run
• Inspect the vehicle and delivery equipment
• Load, secure and transport goods
• Drive between delivery locations
• Approach residential deliveries and assess site access
• Park in congested areas and manoeuvre narrow passages
• Reverse onto ramps where required
• Set up an unloading zone
• Unload large appliances and move goods into stores
• Complete handover, manage returned goods and depart

Who is this for?

Suitable for delivery drivers, couriers, workers, supervisors and businesses handling goods deliveries.

Specific Job Steps & Hazards Covered

Legislation & References

The template includes references relevant to the documented work, including:

• Applicable Commonwealth, state or territory WHS/OHS legislation and regulations.
• Applicable road-transport, road-rule, driver-licensing, heavy-vehicle and dangerous-goods requirements in the jurisdiction of travel.
• Model Code of Practice: How to manage work health and safety risks; use as guidance where adopted or otherwise relevant.
• Model Code of Practice: Hazardous manual tasks; use as guidance where adopted or otherwise relevant.
• Model Code of Practice: Managing the work environment and facilities; use as guidance where adopted or otherwise relevant.
• Model Code of Practice: Work health and safety consultation, cooperation and coordination; use as guidance where adopted or otherwise relevant.
• Model Code of Practice: Managing psychosocial hazards at work; use as guidance where adopted or otherwise relevant.
• Model Code of Practice: Managing risks in stevedoring; relevant traffic separation, loading/unloading and reversing guidance only, where applicable.
• AS/NZS 2210.3 Safety, protective and occupational footwear; AS/NZS 4602.1 High visibility safety garments; AS/NZS 1270 Hearing protectors; AS/NZS 1337.1 Personal eye protection; AS/NZS 2161 Occupational protective gloves.
• AS/NZS 4380 Cargo restraint systems; AS/NZS ISO 31000 Risk management guidelines; applicable vehicle manufacturer instructions and rated load-restraint equipment requirements.
• Model WHS laws and model Codes of Practice are guidance unless adopted, approved or otherwise given effect in the applicable jurisdiction.

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Standard SWMS Features (Click to Expand)

• Task-specific job steps, hazards and control measures
• Initial and residual risk ratings
• Assigned responsible persons for each job step
• Plant, equipment and PPE requirements where applicable
• Permits, qualifications and high-risk construction work details where applicable
• Worker consultation, sign-off and review sections