Delivery Driver Courier and Goods Handling Risk Assessment

Product Overview

This risk assessment covers delivery driving, goods handling and work at delivery sites, from pre-start planning through to end-of-shift security. It supports planning and risk management by identifying hazards associated with vehicles, loads, access areas, changing conditions and incident response.

Activities & Risks Covered

This assessment addresses activities and risks including:

• Plan delivery routes, site access and loading or unloading arrangements
• Check vehicle condition and readiness before starting work
• Load, stack and secure goods for transport
• Drive between sites while managing road, weather and fatigue hazards
• Park and manoeuvre safely at delivery locations
• Unload and hand-transfer goods while managing customer-area interactions
• Work around docks, ramps, tailgates and uneven access points
• Manage damaged, leaking or hazardous goods
• Address heat, weather, fatigue and delivery-pressure demands
• Respond to incidents or breakdowns and secure goods at the end of shift

Who is this for?

For contractors, workers, supervisors and businesses carrying out delivery driving, courier work and goods handling.

Activities & Hazards Covered

Legislation & References

The template records model guidance used to inform the documented controls. Applicable WHS/OHS laws and adopted Codes vary by state or territory, so confirm the current local requirements when tailoring the assessment:

• Model guidance: Model Code of Practice: Managing the risk of fatigue at work — Provide sufficient breaks while at work; p. 30.
• Model guidance: Model Code of Practice: Hazardous manual tasks — 4.1 The hierarchy of control measures; p. 31.
• Model guidance: Model Code of Practice: First aid in the workplace — 3. First aid equipment, facilities and training; p. 12.
• Model guidance: Model Code of Practice: Managing risks of plant in the workplace — Plant hazard identification — Traffic movements in the workplace; p. 17.
• Model guidance: Model Code of Practice: Managing risks of hazardous chemicals in the workplace — 2.2 Safety Data Sheets (SDS); p. 16.
• Model guidance: Model Code of Practice: Managing the work environment and facilities — 2. The work environment; p. 13.
• Model guidance: Model Code of Practice: Work health and safety consultation, cooperation and coordination — 3. What is effective consultation?; p. 13.
• Model guidance: Model Code of Practice: How to manage work health and safety risks — 3. Step 2 — How to assess risks; p. 15.

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Standard Risk Assessment Features (Click to Expand)

• Activity-specific hazard identification and control measures
• Initial and residual risk ratings
• Assigned responsible persons for each activity
• Risk matrix and assessment classification
• Review, monitoring and sign-off fields
• Site-specific customisation before use