Point of Sale (POS) and General Retail Operations SWMS

Product Overview

This SWMS covers point-of-sale and general retail activities, from pre-start setup through transactions, customer interactions, closing and handover. It supports planning for equipment, manual handling, customer-facing and incident-related hazards.

Activities & Specific Tasks Covered

This document includes task-specific risk controls for:

• Complete pre-start briefings and prepare the retail work area
• Inspect POS equipment, leads and checkout workstations
• Set up checkout lanes for safe customer and worker movement
• Operate checkout lanes, scan goods and bag purchases
• Process card transactions and handle cash or gift cards
• Demonstrate electronic equipment to customers
• Verify restricted-product sales
• Manage returns, contaminated goods and customer interactions
• Conduct roadside trading where required
• Respond to incidents and complete cleaning, closing and handover

Who is this for?

Suitable for contractors, workers, supervisors and businesses carrying out point-of-sale and general retail operations.

Specific Job Steps & Hazards Covered

Legislation & References

The template includes references relevant to the documented work, including:

• Applicable Commonwealth, state or territory WHS/OHS legislation and regulations: apply the primary duty to eliminate risks so far as reasonably practicable, or minimise them where elimination is not reasonably practicable; consult workers and coordinate with other duty holders.
• Model Code of Practice: How to manage work health and safety risks; use as guidance only where adopted or otherwise relevant in the applicable jurisdiction.
• Model Code of Practice: Work health and safety consultation, cooperation and coordination; consult workers and HSRs when assessing risks or changing controls.
• Model Code of Practice: Hazardous manual tasks; prioritise workplace and task design over administrative controls for repetitive and awkward work.
• Model Code of Practice: Managing the work environment and facilities; use as guidance for access, housekeeping, lighting, thermal comfort and welfare facilities.
• Model Code of Practice: First aid in the workplace; use as guidance for first-aid arrangements, training and equipment.
• Model Code of Practice: Managing psychosocial hazards at work; customer interaction, cash/restricted goods, isolated work, poor visibility and limited exits can increase violence and aggression risk.
• Model Code of Practice: Managing risks of hazardous chemicals in the workplace; maintain SDS access, provide task-specific training and supervise workers handling hazardous chemicals.
• Model Code of Practice: Managing electrical risks at the workplace; electrical repair or energised electrical work must be managed by appropriately competent and authorised persons.
• AS/NZS 2210.3 Occupational protective footwear; AS/NZS 4602.1 High visibility safety garments; AS/NZS 1715 and AS/NZS 1716 Respiratory protective equipment where respiratory PPE is identified by the SDS or risk assessment.
• Applicable state or territory liquor licensing, tobacco/vaping, poisons, dangerous goods, consumer law, privacy and payment-card security requirements for restricted products and transactions.

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Standard SWMS Features (Click to Expand)

• Task-specific job steps, hazards and control measures
• Initial and residual risk ratings
• Assigned responsible persons for each job step
• Plant, equipment and PPE requirements where applicable
• Permits, qualifications and high-risk construction work details where applicable
• Worker consultation, sign-off and review sections