BlueSafe

Point of Sale (POS) and General Retail Operations Risk Assessment

This risk assessment covers point of sale and general retail operations, including store set-up, customer service, cash handling, stock work, cleaning and emergency response.

Activities covered include

  • Open the store, complete pre-start checks and prepare work areas
  • Use ladders and step platforms to access higher shelves or displays
  • Respond to emergencies, incidents and lone or late-trading risks

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If your client or principal requests changes during document review, BlueSafe will help revise the document at no extra cost and support resubmission until it is accepted.

Point of Sale (POS) and General Retail Operations Risk Assessment
  • 100% Compliant with Australian WHS Acts & Regulations
  • Fully Editable MS Word & PDF Formats Included
  • Pre-filled Content - Ready to Deploy Immediately
  • Customisable - Easily Add Your Logo & Site Details
  • Includes 2 Years of Free Compliance Updates

Product Overview

This risk assessment covers point of sale and general retail operations, including store set-up, customer service, cash handling, stock work, cleaning and emergency response. It supports planning by identifying hazards across customer-facing and back-of-house tasks so risks can be managed during daily operations.

Activities & Risks Covered

This assessment addresses activities and risks including:

  • Open the store, complete pre-start checks and prepare work areas
  • Provide customer service and process point of sale transactions
  • Handle and move cash within the workplace
  • Receive, replenish and merchandise stock
  • Manage deliveries, loading areas and back-of-house traffic
  • Use ladders and step platforms to access higher shelves or displays
  • Clean work areas, respond to spills and use cleaning chemicals
  • Use electrical equipment and charge battery-powered devices
  • Maintain storage rooms, amenities and general workplace areas
  • Respond to emergencies, incidents and lone or late-trading risks

Who is this for?

Suitable for retail workers, supervisors, contractors and businesses carrying out point of sale and general retail activities.

Activities & Hazards Covered

Activity Potential Hazards
Opening, pre-start checks and store setup
  • Slips, trips and falls from wet floors, loose mats, stock in walkways or poor lighting
  • Unsafe work area from damaged fixtures, cords, shelving or blocked exits
  • Fatigue or reduced alertness at start of shift impacting judgement and customer interactions
Customer service and POS transactions
  • Customer aggression, threats, harassment or robbery risk during sales and refunds
  • Psychological stress from high job demands, queue pressure and difficult customer behaviour
  • Poor ergonomics from prolonged standing, repetitive scanning, reaching and awkward counter layout
Cash handling and cash movement
  • Violence, intimidation or robbery associated with handling visible cash
  • Manual strain from coin bags, tills and safes
  • Security risk when moving cash through public or poorly supervised areas
Stock handling, replenishment and merchandising
  • Hazardous manual tasks when lifting cartons, moving stock cages or working at awkward heights
  • Struck-by or crush injuries from unstable loads, falling stock or moving trolleys
  • Slips and trips from unpacking waste, stock left in aisles or congested work areas
Deliveries, loading dock and back-of-house traffic
  • Interaction with delivery vehicles, roll cages, pallet jacks and forklifts
  • Crush injuries at doorways, docks and storage areas
  • Unauthorised access to back-of-house areas during deliveries
Use of ladders, step platforms and access to higher shelves
  • Falls from height when accessing upper shelves or displays
  • Dropped items striking workers or customers below
  • Overreaching or unstable access equipment
Cleaning, spill response and chemical use
  • Exposure to cleaning chemicals causing irritation, burns or respiratory effects
  • Slips during mopping, spill clean-up or wet weather entry conditions
  • Incompatible chemical use, poor labelling or unavailable safety information
Electrical equipment and battery-powered devices
  • Electric shock, burns or fire from damaged leads, faulty POS equipment, chargers or appliances
  • Unsafe use of power boards, trailing leads or untested equipment in higher-risk areas
  • Battery overheating or fire during charging of handheld devices or equipment
Storage rooms, amenities and general workplace environment
  • Poor housekeeping causing trips, falling objects or blocked access
  • Heat, poor ventilation or cramped storage areas increasing fatigue and error rates
  • Inadequate amenities, first aid access or emergency equipment availability
Emergency response, incidents and lone or late trading
  • Delayed response to fire, medical event, aggressive customer incident or evacuation
  • Increased violence and psychosocial risk during lone work, late trading or reduced staffing
  • Confusion during emergencies due to poor communication or blocked exits

Need to tailor this risk assessment?

Use the BlueSafe Portal to add site-specific activities, hazards, controls, responsibilities and review details before the assessment is put into use.

Acceptance Guaranteed: If your client or principal requests changes during document review, BlueSafe will help revise the document at no extra cost and support resubmission until it is accepted.

Legislation & References

The template records model guidance used to inform the documented controls. Applicable WHS/OHS laws and adopted Codes vary by state or territory, so confirm the current local requirements when tailoring the assessment:

  • Model guidance: Model Code of Practice: Managing the work environment and facilities — 2. The work environment; p. 13.
  • Model guidance: Model Code of Practice: Managing psychosocial hazards at work — 5 Control the risks; p. 24.
  • Model guidance: Model Code of Practice: Managing the risk of fatigue at work — Provide sufficient breaks while at work; p. 30.
  • Model guidance: Model Code of Practice: First aid in the workplace — 3. First aid equipment, facilities and training; p. 12.
  • Model guidance: Model Code of Practice: Hazardous manual tasks — 4.1 The hierarchy of control measures; p. 31.
  • Model guidance: Model Code of Practice: Managing risks of plant in the workplace — Plant hazard identification — Traffic movements in the workplace; p. 17.
  • Model guidance: Model Code of Practice: Managing risks of hazardous chemicals in the workplace — 2.2 Safety Data Sheets (SDS); p. 16.
  • Model guidance: Model Code of Practice: Managing electrical risks in the workplace — 2.1 Identifying the hazards; p. 14.
  • Model guidance: Model Code of Practice: How to manage work health and safety risks — 3. Step 2 — How to assess risks; p. 15.
  • Model guidance: Model Code of Practice: Managing the risk of falls at workplaces — 3.2 Identifying the hazards; p. 16.
Standard Risk Assessment Features (Click to Expand)
  • Activity-specific hazard identification and control measures
  • Initial and residual risk ratings
  • Assigned responsible persons for each activity
  • Risk matrix and assessment classification
  • Review, monitoring and sign-off fields
  • Site-specific customisation before use

Suitable for Industries

Retail and WholesaleOffice and Corporate

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