Product Overview

Summary: This Commercial Glazing Project Management Standard Operating Procedure provides a clear, end‑to‑end framework for planning, delivering and closing glazing projects on time, on budget and to specification. It standardises how Australian glazing businesses manage tenders, design coordination, site interfaces and client communication, reducing rework, variations and disputes.

Commercial glazing projects sit at the intersection of design, engineering, WHS, and tight construction programs. Without a consistent project management approach, glazing contractors can quickly lose control of costs, clash with other trades, and expose the business to defects claims and liquidated damages. This Standard Operating Procedure lays out a practical, repeatable method for managing glazing works from initial tender review and shop drawing production through to procurement, installation coordination, testing, commissioning and handover.

Tailored for the Australian commercial construction environment, the SOP embeds industry best practice around risk management, design coordination with architects and structural engineers, and alignment with builder requirements and WHS obligations. It clarifies roles and responsibilities, introduces standard workflows and checklists, and sets minimum documentation requirements for each project phase. By implementing this SOP, glazing businesses can improve consistency across project teams, strengthen client relationships, reduce rework and variations, and protect margins while demonstrating a professional, systemised approach to project delivery.

Key Benefits

• Standardise project delivery from tender award to final handover across all commercial glazing jobs.
• Reduce rework, defects and costly variations through structured design coordination and approvals.
• Improve communication with builders, architects and engineers via clear documentation and meeting protocols.
• Strengthen commercial control by formalising change management, progress claims and extension of time processes.
• Enhance compliance with Australian construction, quality and WHS expectations, supporting prequalification and audit requirements.

Who is this for?

• Commercial Glazing Project Managers
• Construction Project Managers
• Glazing Company Directors
• Operations Managers
• Site Supervisors and Forepersons
• Contract Administrators
• Estimators
• Design and Drafting Managers
• Quality and Compliance Managers
• WHS Coordinators in Glazing Businesses

Included Sections

• 1.0 Purpose, Scope and Application
• 2.0 Definitions and Abbreviations
• 3.0 Roles, Responsibilities and Authorities
• 4.0 Project Initiation and Tender Handover
• 5.0 Contract Review, Risk Assessment and Project Setup
• 6.0 Design Management and Shop Drawing Process
• 7.0 Engineering, Certification and Compliance with Australian Standards
• 8.0 Procurement, Lead Times and Supplier Management
• 9.0 Interface Coordination with Builder and Other Trades
• 10.0 Site Mobilisation, Pre‑Start Requirements and Inductions
• 11.0 Installation Planning, Sequencing and Methodology Overview
• 12.0 Quality Management, Inspections and Test Plans (ITPs)
• 13.0 Change Management, Variations and Extension of Time Requests
• 14.0 Program Management, Progress Tracking and Reporting
• 15.0 Commercial Administration and Progress Claims
• 16.0 Defect Management, Rectification and Practical Completion
• 17.0 Handover Documentation, O&M Manuals and Warranties
• 18.0 Post‑Completion Review, Lessons Learned and Continuous Improvement
• 19.0 Recordkeeping, Version Control and Document Management
• 20.0 Related Policies, Procedures and Forms

Legislation & References

• AS/NZS 1170: Structural design actions
• AS 1288: Glass in buildings – Selection and installation
• AS/NZS 2208: Safety glazing materials in buildings
• AS 2047: Windows and external glazed doors in buildings
• AS ISO 10005: Quality management – Guidelines for quality plans
• Work Health and Safety Act 2011 (Cth) and corresponding state and territory WHS Acts
• Work Health and Safety Regulation 2011 and corresponding state and territory WHS Regulations
• Safe Work Australia – Construction Work Code of Practice
• National Construction Code (NCC), Volume One – Building Code of Australia