Public feedback sought on draft Code of Claimants’ Rights

The draft code follows amendments made last year to the Workplace Injury Rehabilitation and Compensation Act. It addresses a key recommendation from an independent review of the administration and management of complex claims.

The code would outline expectations for how claimants are treated and identify key rights, including access to support persons, communication, information and fair treatment.

It would also establish service standards and obligations for WorkSafe, its agents, providers and self-insurers. A complaints process and potential remedies for breaches would form part of the code.

WorkSafe Chief Executive Officer Cathy Henderson said the code would clarify expectations for the treatment of claimants and improve transparency and accountability across the system.

“We are committed to delivering a scheme that supports injured workers and ensures people are treated with dignity and respect at every stage of their claim. By formalising these rights, claimants can feel confident and empowered throughout the process,” she said.

Henderson also encouraged workers, employers and the community to contribute their views. Early feedback on protecting the needs of injured workers and the community has come from representative bodies including Victorian Trades Hall Council and the Workplace Incidents Consultative Committee, the legislated lived experience advisory body for workplace safety and compensation matters.

The draft is open for public comment until Wednesday 27 May, with the code expected to commence by the end of the year. Submissions can be made through the Engage Victoria website.