New Guidance: Managing WHS Risks from AI and Digital Technologies

Artificial intelligence (AI) and digital technologies are becoming standard tools in Australian workplaces, changing how tasks are carried out and decisions are made. While these systems can streamline operations and support safer work practices, they also introduce new and emerging WHS risks that must be managed like any other workplace hazard.

Safe Work Australia has issued dedicated guidance to support employers, workers and other duty holders to understand the WHS implications of introducing, modifying or expanding the use of AI and digital technologies at work. This guidance is intended to complement existing WHS management systems, safe work method statements (SWMS) and organisational policies and procedures.

AI and digital technologies cover a wide range of workplace hardware and software, including automated decision-making tools, monitoring systems, robotics, wearables and data analytics platforms. When well designed and integrated into a robust WHS management system, these technologies can improve productivity and enhance risk control. However, if they are poorly designed, implemented or overseen, they can create new hazards or intensify existing physical and psychological risks.

The new guidance, available from Safe Work Australia, outlines both the opportunities and the WHS challenges associated with AI and digital tools. It explains how duty holders can apply the standard WHS risk management process – hazard identification, risk assessment, control implementation and review – to ensure these technologies are introduced, used and maintained safely, in consultation with workers and health and safety representatives.

Under the model WHS laws, employers and other persons conducting a business or undertaking (PCBUs) must manage risks arising from AI and digital technologies so far as is reasonably practicable. This includes ensuring that systems are fit for purpose, that workers receive appropriate information, training and instruction, and that WHS policies and procedures are updated to reflect any technological changes. Resources such as formal WHS management systems and documented policies can support compliance and consistent, safe implementation of new technologies. For tailored WHS documentation, businesses may consider solutions such as WHS management systems or structured SWMS templates.

Safe Work Australia’s new AI and digital technologies content is now available through its A–Z hazards library, providing practical information to help workplaces plan, consult and manage WHS risks whenever new digital systems are introduced or existing technologies are changed.