NDIS provider fined $675,000 after client's fatal bathwater injuries
07 May 2026•BlueSafe Team•Source: SafeWork NSW
LiveBetter Services Limited has been fined $675,000 in the District Court of NSW following a SafeWork NSW prosecution over the death of a client injured in hot bathwater.
The incident occurred on 2 February 2022. The client sustained fatal injuries after being placed in hot bathwater while receiving care from two disability support workers employed by LiveBetter.
LiveBetter pleaded guilty to an offence under section 32 of the Work Health and Safety Act 2011 (NSW), having failed to meet its duty under section 19(2) of the Act.
The company can appeal the sentence. The full judgment, SafeWork NSW v LiveBetter Services Limited, is available on the NSW Caselaw website.
SafeWork Commissioner Janet Schorer said people employed to work with National Disability Insurance Scheme participants have a duty of care to both their co-workers and the participants they support.
“SafeWork NSW reminds all businesses of their duty to ensure their workers are appropriately trained and educated to provide an adequate service to all service recipients.”
Workers with workplace health and safety concerns can contact SafeWork anonymously on 13 10 50 or via the Speak Up Save Lives website.
How Blue Safe can help: Our free NDIS check can help disability support providers review their compliance arrangements and identify areas that need closer attention. Take the free NDIS readiness check