Name: Workplace Violence and Aggression Risk Assessment
Brand: BlueSafe Online
SKU: prod_01M3GMKA4RVFBK6WXSZSW7K5KQ
Price: 79.50 AUD
Availability: InStock

Product Overview

This risk assessment supports the identification and management of workplace violence and aggression risks across work activities, locations and interactions. It covers physical and psychosocial hazards, including threats, intimidation, verbal abuse, sexual aggression and traumatic exposure.

Activities & Risks Covered

This assessment addresses activities and risks including:

Governance and accountability
Consultation and risk assessment
Service and work design
Workplace design and access security
Lone work and journey management
Competency and supervision
Contractor and labour-hire coordination
Emergency and critical-incident response
Reporting, investigation and support
Monitoring and review

Who is this for?

Suitable for organisations with workers who may encounter aggression, threats or violence from clients, customers, members of the public or other people during work.

Activities & Hazards Covered

Activity	Potential Hazards
Governance and accountability	Workplace violence and aggression is not formally recognised as both a physical and psychosocial hazard. Officers and managers have unclear accountability, insufficient resources or no assurance process for violence-risk controls. The organisation accepts verbal abuse, threats, sexual aggression or intimidating behaviour as ‘part of the job’. Workload, fatigue, poor support, conflict and traumatic exposure are managed separately from violence and aggression risks.
Consultation and risk assessment	Risk assessments are generic and do not reflect actual customer, client, patient, worker, location, shift, travel or service-refusal risks. Workers, HSRs and affected contractors are not consulted about warning signs, unsafe locations, reporting barriers or control failures. Previous threats, near misses, complaints, injuries and security incidents are not used to identify recurring risk patterns. Individual client, site or appointment risks are not reassessed when circumstances change.
Service and work design	Service design creates avoidable frustration through long waits, unclear decisions, inaccessible communication, poor queue management or abrupt service refusal. Workers are required to continue an interaction despite escalating threats, intimidation or aggression. Staffing levels, shift timing, work allocation or fatigue arrangements leave workers without practical support during predictable peak-risk periods. Workers are exposed to violence because service is delivered in an uncontrolled location when safer alternatives are available.
Workplace design and access security	Poor visibility, unsecured entry points, inaccessible exits, unsecured furniture and public access to staff-only areas increase opportunity for assault or entrapment. Interview, consultation, reception and waiting areas do not allow workers to maintain separation or leave safely. Lighting, locks, barriers, communication equipment or duress systems are absent, poorly located or unreliable. Security arrangements are inconsistent across sites, leased premises and temporary workplaces.
Lone work and journey management	Workers undertake home visits, community work, transport, remote work or after-hours duties without reliable communication, check-in or emergency support. Travel plans do not account for known client risks, isolated locations, fatigue, local conditions or delayed access to help. Workers are expected to attend or remain at a location after receiving threats, stalking behaviour or credible warning information. Personal contact details, vehicle details or work locations are unnecessarily exposed to clients or the public.
Competency and supervision	Workers and supervisors are not competent to recognise escalation indicators, use installed controls, report concerns or obtain help. Training is relied upon as the main control instead of safer work design, staffing, environmental controls and security arrangements. New, young, inexperienced, labour-hire or culturally and linguistically diverse workers receive inadequate induction, communication or supervision. Supervisors respond inconsistently to reports, concerns, worker conflict or allegations of violence and sexual aggression.
Contractor and labour-hire coordination	Host employers, contractors, labour-hire providers and building managers assume another party is controlling violence and aggression risks. Contractor and labour-hire workers do not receive site-specific information about high-risk areas, emergency arrangements, access restrictions or reporting systems. Security providers, transport providers or service partners are engaged without clear response responsibilities or performance expectations.
Emergency and critical-incident response	Workers do not know how to obtain urgent help during assault, robbery, armed threats, stalking, duress alarms or violent emergencies. Emergency arrangements do not account for different sites, home visits, vehicles, night work, public-facing areas or workers with communication needs. Workers remain exposed because there is no clear authority to withdraw, lock down, evacuate, contact police or suspend service. Critical incident arrangements focus only on immediate physical injury and overlook psychological harm and traumatic exposure.
Reporting, investigation and support	Verbal abuse, threats, sexual aggression, online abuse and near misses are not reported because workers believe nothing will change or fear blame or victimisation. Incident investigations focus on worker behaviour rather than service design, staffing, workload, security, supervision and other system causes. Evidence from threats, CCTV, messages, damaged property or witness accounts is not preserved appropriately. Workers affected by violence, aggression, domestic violence spill-over or traumatic exposure do not receive timely support or suitable work adjustments.
Monitoring and review	Controls are treated as complete once policies or training are issued, despite changing services, clients, staffing, locations or incident patterns. Duress alarms, access controls, communication equipment and security arrangements are not inspected, tested or maintained. Management does not measure repeat incidents, response times, unreported concerns, worker wellbeing or the effectiveness of corrective actions. Lessons from incidents, audits, complaints, workforce changes and HSR requests are not translated into revised controls.

Need to tailor this risk assessment?

Use the BlueSafe Portal to add site-specific activities, hazards, controls, responsibilities and review details before the assessment is put into use.

Acceptance Guaranteed: If your client or principal requests changes during document review, BlueSafe will help revise the document at no extra cost and support resubmission until it is accepted.

Legislation & References

The template includes references relevant to the documented work, including:

Model Work Health and Safety Act, Model guidance: sections 19, 27, 46 and 47.
Model Work Health and Safety Regulations, Model guidance: section 39.
Safe Work Australia, How to manage work health and safety risks Code of Practice, Model guidance.
Safe Work Australia, Managing psychosocial hazards at work Code of Practice, Model guidance.
WorkSafe Victoria, Psychological health compliance code, Victoria: Part 3 and Appendix C.
Occupational Health and Safety (Psychological Health) Regulations, Victoria: regulations 14 to 16.
WorkSafe WA, Violence and aggression at work Code of Practice, Western Australia.
WorkSafe WA, Workplace behaviour Code of Practice, Western Australia.
Safe Work Australia, Model Code of Practice for the healthcare and social assistance industry, July 2025: section 3.4.

Standard Risk Assessment Features (Click to Expand)

Activity-specific hazard identification and control measures
Initial and residual risk ratings
Assigned responsible persons for each activity
Risk matrix and assessment classification
Consultation, sign-off and review sections

Workplace Violence and Aggression Risk Assessment

Activities covered include

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Acceptance guaranteed