Roadside Assistance SWMS

Product Overview

This SWMS covers roadside assistance from receiving a response through travel, site assessment, vehicle assistance, recovery and pack-up. It supports work planning and risk management for traffic, vehicle movement, customer interaction, weather, fatigue, electrical and manual-handling hazards.

Activities & Specific Tasks Covered

This document includes task-specific risk controls for:

• Receive and plan the response
• Travel to the incident location
• Assess roadside conditions on arrival
• Establish traffic controls
• Assist stranded motorists
• Position the service vehicle and equipment
• Change a tyre at the roadside
• Jump start a vehicle
• Replace a vehicle battery
• Recover or tow a vehicle
• Manage changing site and weather conditions
• Pack up equipment and sign off

Who is this for?

For contractors, workers, supervisors and businesses providing roadside assistance or vehicle recovery activities.

Specific Job Steps & Hazards Covered

Legislation & References

The template includes references relevant to the documented work, including:

• Applicable Commonwealth, state or territory WHS/OHS legislation and regulations, including duties to identify hazards, eliminate or minimise risks so far as is reasonably practicable, provide safe plant, information, training, instruction, supervision and emergency arrangements.
• Model Code of Practice: How to manage work health and safety risks, as guidance only and subject to adoption or approval in the relevant jurisdiction.
• Model Code of Practice: Managing the risks of plant in the workplace, including competent use, inspection, traffic rules, no-go areas, malfunction and emergency procedures.
• Model Code of Practice: Construction work, as guidance for SWMS format and work adjacent to traffic corridors; model Codes do not automatically have legal effect in every jurisdiction.
• Model Code of Practice: Managing psychosocial hazards at work, including remote or isolated work, customer aggression and effective communication systems.
• AS 1742.3 Manual of uniform traffic control devices—Traffic control for works on roads; AS/NZS 4602.1 High visibility safety garments; AS 2210.3 Safety footwear; AS/NZS 1337.1 Personal eye protection; AS/NZS 4836 Safe working on or near low-voltage electrical installations and equipment.
• Apply relevant road authority temporary traffic management requirements and local road rules for the state or territory where work is performed.

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Standard SWMS Features (Click to Expand)

• Task-specific job steps, hazards and control measures
• Initial and residual risk ratings
• Assigned responsible persons for each job step
• Plant, equipment and PPE requirements where applicable
• Permits, qualifications and high-risk construction work details where applicable
• Worker consultation, sign-off and review sections