Pick and Pack Order Fulfillment and Manual Handling SWMS

Product Overview

This SWMS covers pick and pack order fulfilment and manual handling from planning and freight receipt through picking, packing, dispatch, cleaning and sign-off. It supports planning work steps and managing hazards involving traffic, forklifts, unstable loads, sharp materials, repetitive work, manual handling and housekeeping.

Activities & Specific Tasks Covered

This document includes task-specific risk controls for:

• Complete pre-start planning and induction for the work area and manual tasks
• Establish traffic and access controls for forklifts, pedestrians, vehicles and exits
• Inspect equipment and workstations for faults, damage and layout issues
• Receive and unload freight while managing pallets, trucks, forklifts and manual handling
• Remove pallet shrink wrap and control knife, falling-goods and discarded-plastic hazards
• Pick standard order items while managing repetitive movement, stock and trolley hazards
• Handle large metal products and manage sharp edges, shifting loads and pinch points
• Pack and organise orders while managing reaching, cartons, cutting and packing waste
• Dismantle damaged wood pallets and manage nails, splinters, tools and instability
• Stage orders for dispatch while managing stacked cartons, forklift interaction and egress
• Process online fulfilment orders while managing workload, fatigue, scanning and data entry
• Clean work areas, secure stock and complete sign-off

Who is this for?

Suitable for contractors, workers, supervisors and businesses carrying out pick and pack order fulfilment and manual handling activities.

Specific Job Steps & Hazards Covered

Legislation & References

The template includes references relevant to the documented work, including:

• Applicable Commonwealth, state or territory WHS/OHS legislation and regulations.
• Model Code of Practice: How to Manage Work Health and Safety Risks — use consultation, hazard identification, the hierarchy of controls, review and maintenance of controls as guidance.
• Model Code of Practice: Hazardous Manual Tasks — use as guidance for assessing repetitive, sustained, awkward and high-force picking, packing and handling work.
• Managing the Risks of Plant in the Workplace Code of Practice 2021 — use as guidance for authorised plant use, practical training, plant inspection, traffic rules, no-go areas and emergency arrangements.
• Managing Psychosocial Hazards at Work Code of Practice 2024 — use as guidance for consultation, work pace, workload, fatigue, worker support and recovery breaks.
• AS 2359 series, Powered industrial trucks; AS/NZS 2210.3, Personal protective equipment—Safety footwear; AS/NZS 4602.1, High visibility safety garments; AS/NZS 1337.1, Personal eye and face protection; AS/NZS 1270, Acoustics—Hearing protectors; and AS/NZS 4024 series, Safety of machinery.

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Standard SWMS Features (Click to Expand)

• Task-specific job steps, hazards and control measures
• Initial and residual risk ratings
• Assigned responsible persons for each job step
• Plant, equipment and PPE requirements where applicable
• Permits, qualifications and high-risk construction work details where applicable
• Worker consultation, sign-off and review sections