Product Overview

This Safe Work Method Statement (SWMS) sets out the high-level safety controls, procedures, and responsibilities for the safe operation, monitoring, and maintenance of CCTV monitoring and security systems, with a focus on protecting workers and the public. It is a comprehensive document that covers multiple aspects of CCTV monitoring and security systems operation to support WHS compliance and effective risk management on Australian worksites and facilities.

Activities & Specific Tasks Covered

This document includes specific risk controls for:

• Monitoring of CCTV systems in control rooms and security offices, including ergonomic setup and fatigue management
• Reviewing and replaying security camera footage while maintaining privacy, confidentiality, and evidentiary integrity
• Operation of fixed, PTZ (pan-tilt-zoom), and body-worn cameras in workplaces, public access areas, and restricted zones
• Management of alarms, motion detection events, and incident escalation procedures from CCTV monitoring platforms
• Safe use of computer workstations, multiple screens, and associated IT equipment to minimise musculoskeletal strain and eye fatigue
• Identification, reporting, and escalation of suspicious behaviour, unauthorised access, and security breaches captured on CCTV
• Coordination of CCTV monitoring activities with on-site security patrols, response teams, and emergency services
• Handling, storage, and secure transfer of recorded CCTV footage for investigations, audits, and legal purposes
• Management of cyber and information security risks associated with networked CCTV and security systems
• Routine inspection, testing, and fault reporting for cameras, recording devices, power supplies, and network connections
• Implementation of access controls and authorisations for staff using CCTV systems and viewing restricted footage
• Managing psychosocial risks for operators exposed to distressing or graphic CCTV footage
• Emergency procedures for system failures, power outages, and critical incidents requiring live CCTV support

Who is this for?

This SWMS is designed for security companies, control room operators, CCTV monitoring centres, facility managers, and site supervisors responsible for the operation and oversight of CCTV monitoring and security systems.

Specific Job Steps & Hazards Covered

Legislation & References

This document was researched and developed to align with:

• Managing the Work Environment and Facilities Code of Practice: Guidance on safe and healthy work environments, including control rooms and monitoring stations
• Code of Practice: Managing the Risk of Psychosocial Hazards at Work (where adopted): Controls for psychological risks associated with viewing distressing or traumatic footage
• Code of Practice: How to Manage Work Health and Safety Risks: Framework for identifying, assessing, and controlling risks associated with CCTV monitoring and security operations
• Code of Practice: Managing Noise and Preventing Hearing Loss at Work: Applicable where alarms, sirens, or monitoring equipment generate hazardous noise levels
• AS/NZS ISO 45001 Occupational health and safety management systems: Principles for integrating CCTV monitoring activities into an organisation’s WHS management system
• AS/NZS 4801 Occupational health and safety management systems (superseded but still referenced in some organisations): Additional guidance for structured WHS management around security operations
• AS/NZS 2201 Intruder alarm systems (relevant parts): Reference for integrated alarm and CCTV security systems where applicable
• Work Health and Safety Act 2011
• Work Health and Safety Regulations 2017