Product Overview

The Lone Worker Safety Procedure is a comprehensive, ready-to-use work health and safety document designed specifically for Australian businesses with staff who work alone or in isolation. Whether your organisation operates in disability and aged care, security services, real estate, or farming and agriculture, this procedure provides a clear, practical framework for managing the unique risks faced by lone workers.

Developed by WHS specialists, this procedure aligns with Australian WHS legislation and recognised guidance on remote and isolated work. It walks you through how to identify lone worker tasks, assess and control risks, implement robust communication and monitoring systems, and respond effectively to incidents. It is written in plain, professional language so managers, supervisors and workers can easily understand and apply it in day-to-day operations.

Key Features

• Detailed step-by-step process for identifying, assessing and controlling lone worker risks.
• Clear roles and responsibilities for officers, managers, supervisors and workers.
• Sector-specific guidance for disability and aged care, security, real estate and agricultural operations.
• Practical requirements for communication, check-ins, duress devices and escalation procedures.
• Sample checklists and table structures to support planning, risk assessment and recordkeeping.
• Guidance on incident reporting, investigation and post-incident support for affected workers.

Benefits

• Strengthen WHS compliance: Aligns with Australian work health and safety legislation and accepted guidance on remote and isolated work, helping you demonstrate due diligence.
• Reduce risk and liability: Systematically addresses key hazards such as violence and aggression, vehicle incidents, environmental exposure and medical emergencies.
• Save time on safety documentation: Ready-made, structured procedure you can adapt to your operations instead of drafting from scratch.
• Improve worker confidence and safety culture: Provides clear rules for when lone work is allowed, what controls are required and when workers should withdraw from unsafe situations.
• Support consistent practices across sites: Standardises how managers plan, authorise and monitor lone work across urban, regional and rural locations.

Who is this for?

• Disability and aged care providers with support workers visiting clients in their homes or in the community.
• Security companies conducting patrols, alarm responses and guarding services, particularly after hours.
• Real estate agencies undertaking inspections, open homes and property management visits.
• Farming and agricultural businesses with workers operating machinery, handling livestock or travelling alone on rural properties.
• Safety managers, HR professionals and business owners seeking robust, defensible WHS documentation for lone work.

Legislation & References

This Lone Worker Safety Procedure has been developed with reference to Australian WHS Acts and Regulations, the Safe Work Australia model Code of Practice on managing the work environment and facilities, and guidance on remote and isolated work and workplace violence and aggression. It supports your organisation to implement reasonably practicable controls, demonstrate WHS compliance, and maintain clear, auditable safety documentation for regulators, insurers and clients.