Grievance and Complaint Policy
- 100% Compliant with Australian WHS Acts & Regulations
- Fully Editable MS Word & PDF Formats Included
- Pre-filled Content – Ready to Deploy Immediately
- Customisable – Easily Add Your Logo & Site Details
- Includes 2 Years of Free Compliance Updates
Two Ways to Get Started
Upload your logo and company details — we'll customise all your documents automatically.
Download the Word template and edit directly.
Product Overview
This professionally drafted Grievance and Complaint Policy provides Australian businesses with a clear, legally informed framework for managing workplace grievances and complaints in a fair, consistent and WHS-focused manner. Developed by WHS specialists, it integrates work health and safety obligations with best-practice HR processes, helping you manage interpersonal conflict, bullying, harassment, discrimination and other psychosocial risks before they escalate.
Designed to slot straight into your existing safety documentation and management systems, this policy outlines step-by-step processes for informal and formal resolution, investigation, outcomes and review. It supports psychologically safe workplaces and demonstrates a proactive approach to WHS compliance and duty of care.
Key Features
- Comprehensive grievance and complaint framework aligned with Australian work health and safety laws.
- Clear definitions of grievances, complaints, bullying, harassment, discrimination and psychosocial hazards.
- Detailed roles and responsibilities for officers, managers, workers, HR and Health and Safety Representatives.
- Structured stages for informal resolution, formal complaints, investigation and outcomes.
- Built-in focus on psychosocial risk management, including interim controls and support measures.
- Practical checklists for workers and managers to guide actions and decisions.
- Template-style grievance register fields to support consistent recordkeeping.
Benefits
- Strengthen WHS compliance: Demonstrate that your business takes grievances, complaints and psychosocial hazards seriously and manages them systematically.
- Reduce legal and WHS risk: A clear, documented process helps prevent and manage bullying, harassment and conflict, reducing the likelihood of claims, disputes and regulator involvement.
- Save time and avoid rework: Use a ready-made, comprehensive policy rather than building one from scratch, freeing up HR and safety teams to focus on implementation.
- Improve workplace culture: Show workers that concerns will be heard and addressed fairly, supporting trust, engagement and psychological safety.
- Support consistent decision-making: Step-by-step guidance helps managers respond appropriately and lawfully to complex issues.
Who is this for?
- Small to medium businesses needing robust, practical safety documentation without an in-house legal team.
- Larger organisations seeking to standardise grievance and complaint handling across multiple sites or states.
- HR managers and People & Culture teams responsible for workplace relations and employee wellbeing.
- WHS managers, safety advisors and HSRs integrating psychosocial risk management into existing systems.
- Business owners and directors wanting confidence that their grievance and complaint processes support due diligence obligations.
Legislation & References
This Grievance and Complaint Policy is informed by key Australian frameworks, including work health and safety legislation and regulations, Fair Work and workplace relations requirements, anti-discrimination and equal opportunity laws, and contemporary guidance on managing psychosocial hazards at work. It is written to be adaptable across Australian jurisdictions and to sit alongside your existing WHS policies, Code of Conduct, bullying and harassment procedures, and incident reporting processes.
By adopting this policy, you gain a solid, WHS-aligned foundation for resolving workplace issues fairly, protecting worker wellbeing and demonstrating a strong commitment to compliance and best practice.
Suitable for Industries
$29
Includes all formats + 2 years updates
Grievance and Complaint Policy
- • 100% Compliant with Australian WHS Acts & Regulations
- • Fully Editable MS Word & PDF Formats Included
- • Pre-filled Content – Ready to Deploy Immediately
- • Customisable – Easily Add Your Logo & Site Details
- • Includes 2 Years of Free Compliance Updates
Grievance and Complaint Policy
Product Overview
This professionally drafted Grievance and Complaint Policy provides Australian businesses with a clear, legally informed framework for managing workplace grievances and complaints in a fair, consistent and WHS-focused manner. Developed by WHS specialists, it integrates work health and safety obligations with best-practice HR processes, helping you manage interpersonal conflict, bullying, harassment, discrimination and other psychosocial risks before they escalate.
Designed to slot straight into your existing safety documentation and management systems, this policy outlines step-by-step processes for informal and formal resolution, investigation, outcomes and review. It supports psychologically safe workplaces and demonstrates a proactive approach to WHS compliance and duty of care.
Key Features
- Comprehensive grievance and complaint framework aligned with Australian work health and safety laws.
- Clear definitions of grievances, complaints, bullying, harassment, discrimination and psychosocial hazards.
- Detailed roles and responsibilities for officers, managers, workers, HR and Health and Safety Representatives.
- Structured stages for informal resolution, formal complaints, investigation and outcomes.
- Built-in focus on psychosocial risk management, including interim controls and support measures.
- Practical checklists for workers and managers to guide actions and decisions.
- Template-style grievance register fields to support consistent recordkeeping.
Benefits
- Strengthen WHS compliance: Demonstrate that your business takes grievances, complaints and psychosocial hazards seriously and manages them systematically.
- Reduce legal and WHS risk: A clear, documented process helps prevent and manage bullying, harassment and conflict, reducing the likelihood of claims, disputes and regulator involvement.
- Save time and avoid rework: Use a ready-made, comprehensive policy rather than building one from scratch, freeing up HR and safety teams to focus on implementation.
- Improve workplace culture: Show workers that concerns will be heard and addressed fairly, supporting trust, engagement and psychological safety.
- Support consistent decision-making: Step-by-step guidance helps managers respond appropriately and lawfully to complex issues.
Who is this for?
- Small to medium businesses needing robust, practical safety documentation without an in-house legal team.
- Larger organisations seeking to standardise grievance and complaint handling across multiple sites or states.
- HR managers and People & Culture teams responsible for workplace relations and employee wellbeing.
- WHS managers, safety advisors and HSRs integrating psychosocial risk management into existing systems.
- Business owners and directors wanting confidence that their grievance and complaint processes support due diligence obligations.
Legislation & References
This Grievance and Complaint Policy is informed by key Australian frameworks, including work health and safety legislation and regulations, Fair Work and workplace relations requirements, anti-discrimination and equal opportunity laws, and contemporary guidance on managing psychosocial hazards at work. It is written to be adaptable across Australian jurisdictions and to sit alongside your existing WHS policies, Code of Conduct, bullying and harassment procedures, and incident reporting processes.
By adopting this policy, you gain a solid, WHS-aligned foundation for resolving workplace issues fairly, protecting worker wellbeing and demonstrating a strong commitment to compliance and best practice.
$29