Product Overview

Summary: This Custom Blinds Order and Measurement Standard Operating Procedure sets out a clear, repeatable process for quoting, measuring, and confirming custom blind orders across Australian homes and workplaces. It reduces costly errors, improves customer experience, and ensures every installation team receives accurate, installation-ready information from the outset.

Custom blinds are a made-to-measure product, which means any error in measurement, specification, or order entry can quickly turn into rework, delays, and dissatisfied customers. This Standard Operating Procedure provides a structured, end-to-end method for handling enquiries, conducting accurate site measurements, confirming product selections, and entering orders into your ordering or manufacturing system. It is designed specifically for the Australian window furnishings market, taking into account common building styles, tenancy requirements, and consumer expectations around privacy, light control, and energy efficiency.

By implementing this SOP, businesses can standardise how every consultant and technician approaches a measure and quote, from the way openings are assessed (recess vs face fit, reveal depth, obstructions) through to documenting WHS considerations for installers and capturing final customer approvals. The procedure helps reduce miscommunication between sales, operations, and installers, and provides a defensible, auditable trail of measurements and decisions should any dispute arise. Whether you operate a single store or a national network of franchisees, this SOP helps you lift quality, protect margins, and deliver a consistently professional experience to your Australian customers.

Key Benefits

• Reduce remake costs and call‑backs by standardising measurement techniques and documentation.
• Streamline the sales-to-installation workflow so every team member works from the same clear, verified order details.
• Improve customer confidence and conversion rates with a professional, transparent measure and quote process.
• Ensure consistent product specification and compatibility with Australian building types and tenancy requirements.
• Strengthen record‑keeping and traceability for disputes, warranty claims, and quality assurance audits.

Who is this for?

• Retail Store Managers (Blinds and Window Furnishings)
• In‑home Consultants
• Sales Representatives
• Measure and Quote Technicians
• Installation Coordinators
• Operations Managers
• Customer Service Team Leaders
• Franchise Owners in Blinds and Shutters
• Small Business Owners – Window Furnishing Contractors

Included Sections

• 1.0 Purpose and Scope
• 2.0 Definitions and Terminology (Recess Fit, Face Fit, Reveal, Mullion, etc.)
• 3.0 Roles and Responsibilities (Sales, Measure & Quote, Operations, Installers)
• 4.0 Pre‑Appointment Preparation and Customer Qualification
• 5.0 On‑Site Assessment and Measurement Methodology
• 6.0 Product Selection, Suitability and Compliance Considerations
• 7.0 Recording Measurements, Photos and Site Conditions
• 8.0 Quotation Preparation, Presentation and Customer Approval
• 9.0 Order Entry, Verification and Internal Handover to Operations
• 10.0 Variations, Re‑measures and Change Management
• 11.0 Documentation, Record‑Keeping and Data Security
• 12.0 Quality Control, Auditing and Continuous Improvement
• 13.0 Integration with WHS Considerations for Installation Teams
• 14.0 Training, Competency Requirements and Review Schedule

Legislation & References

• Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)
• AS 2663.1:1999 – Domestic window assemblies – Selection and installation
• AS/NZS 60335.2.97 – Household and similar electrical appliances – Particular requirements for drives for rolling shutters, awnings, blinds and similar equipment (for motorised blinds interfaces and considerations)
• National Construction Code (NCC) – Relevant provisions for glazing, egress and window openings
• ACCC – Mandatory standard for corded internal window coverings (for coordination with installation requirements)